FAQ's


FREQUENTLY ASKED QUESTIONS 

Are all your Fire Devices Brand New?

-All products sold on JailbrokenMedia™ are Brand New. They are only opened for inspection and programming. 

How fast do you ship?

Orders received by 12 pm from Monday to Friday will ship out Same-Day. Orders received after 12 pm and during the weekend will be shipped out on the Next-Business-Day, we will provide you with a tracking number. 

What methods of payment do you accept?

We accept Visa, Mastercard, Discover, American Express, AmazonPay and Paypal. We are Level 1 PCI DSS Complaint ensuring maximum protection of your order.

I am scared of placing an order. 

If you're hesitant on placing an order, please know that we have a 90-Day Risk Free Guarantee for all purchases made and technical support available for any questions you might have. 

Does the Fire Stick contain access to national and international channels, along with major sporting events?

-There's an endless amount of content available through the 3rd party apps installed. 

Does this unit auto-update?

Yes! This unit auto updates.  

Should I buy the Fire Stick or Fire TV?

Both devices will give you to access the same content and will deliver a great experience. There are two major differences between the Fire TV and the Fire Stick. The Fire TV allows you to watch 4k content and HDR, while the Fire Stick is only standard 1080p HD. Secondly, the Fire TV does have a more powerful processor, thus making it faster. 

Do you offer tech support? 

We offer lifetime tech support for all Fire devices purchased. Just send us an email at info@jailbrokenmedia.com or use the contact form. 

My Fire remote control isn't working? Help!

This is a simple issue to resolve. First, make sure the controller has batteries and they are properly inserted. The first step is to disconnect and reconnect the Fire device. Second, hold the Fire remote directly next to the Fire device and hold the Home button for 10 to 30 seconds. It should connect after that. Keep in mind, it might take a couple of times, but it will eventually connect.